Fido Finder on Facebook Fido Finder on Twitter

Frequently Asked Questions

  

1. Is this website free to use?

Registering lost/found/safe dogs is 100% free. We do have optional upgrades for lost dog listings. We also sell Fido Finder dog tags, but the basic functionality of the site is free and always has been.
  
  

2. My dog was found, how do I remove my listing?

You need to change your dog's status to "Safe." Sign in using the "sign in" link at the top of the website. If you only have one registered dog you will be taken directly to his edit profile page, if not, choose the dog you want to edit. Change the status dropdown menu to "Safe", and click "Save."
  
  

3. I returned the dog I found to his owner, how do I remove his listing?

To remove a Found Dog, first sign in using the "sign in" link at the top of the website, then view the dog's edit profile page and click the "Delete" button to delete the dog's listing. If this is the only dog you have registered and you no longer need your account, you can easily delete your entire account.
  
  

4. How do I delete my account?

To completely remove your account use the "Delete Your Account" link on the Sign In page. Or, click here.
  
  

5. The registration form is asking me for a password, how do I get a password?

If you are a new user the password box is for you to create your own password which will be associated with your email address. Returning users can use this box to sign in with their existing password at the same time as registering a new dog.
  
  

6. I registered my dog but he is not showing up under the Lost Dogs listings. Why not?

Either you registered your dog but did not use the Lost Dog registration form, and his status is therefore set to "Safe at Home", or your listing has been on the site longer than the 7 days allowed for a standard listing. To change your dog's status to "Lost", first sign in, then view your dog's edit profile page and change his status to "Lost", and click "Save". To extend the time your dog's listing shows on the site you can either click the "relist" link or add an upgrade to your listing. Adding an upgrade will give you extended time on the site without having to worry about renewing the listing. To add an upgrade see FAQ #6.
  
  

7. How do I request a refund for upgrades?

You may request a refund for any transaction made in the last 30 days. If a qualifying transaction exists a "Request Refund" link will appear at the top of your dog's Edit Profile page. Email requests for refunds will not be honored, you must use the automated process.