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1. Is this website free to use? Registering lost/found/safe dogs is 100% free. We do have optional upgrades for lost dog listings. We also sell Fido Finder dog tags, but the basic functionality of the site is free and always has been. |
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2. My dog was found, how do I remove my listing? You need to change your dog's status to "Safe." Sign in using the "sign in" link at the top of the website. If you only have one registered dog you will be taken directly to his edit profile page, if not, choose the dog you want to edit. Change the status dropdown menu to "Safe", and click "Save." |
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3. I returned the dog I found to his owner, how do I remove his listing? To remove a Found Dog, first sign in using the "sign in" link at the top of the website, then view the dog's edit profile page and click the "Delete" button to delete the dog's listing. If this is the only dog you have registered and you no longer need your account, you can easily delete your entire account.
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4. How do I delete my account? To completely remove your account use the "Delete Your Account" link on the Sign In page. Or, click here. |
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5. The registration form is asking me for a password, how do I get a password? If you are a new user the password box is for you to create your own password which will be associated with your email address. Returning users can use this box to sign in with their existing password at the same time as registering a new dog. |
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6. How do I add an image/phone number/reward amount to my listing? To add an image, phone number, or reward amount to your listing sign in and view your dog's edit profile page. Click the "Upgrade Listing" link. Follow the instructions from there.
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7. I registered my dog but he is not showing up under the Lost Dogs listings. Why not? Either you registered your dog but did not use the Lost Dog registration form, and his status is therefore set to "Safe at Home", or your listing has been on the site longer than the 7 days allowed for a standard listing. To change your dog's status to "Lost", first sign in, then view your dog's edit profile page and change his status to "Lost", and click "Save". To extend the time your dog's listing shows on the site you can either click the "relist" link or add an upgrade to your listing. Adding an upgrade will give you extended time on the site without having to worry about renewing the listing. To add an upgrade see FAQ #6. |
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In order to request a refund, your lost dog must be listed on Fido Finder for at least 21 days without Fido Finder resulting in the return of your dog. After the 21 days of being listed, you have a 21-day window to request a refund. We do not deny any refund requests, but you have to click the "request refund" link in order for the refund to be processed. To request the refund, sign in to the website, view your dog's edit profile page and choose "Upgrade Listing". If you are in the 21-day window you will see a list of your transactions with a link to "request refund." If you have signed in prior to the 21 days, you will not see the link. If you sign in after the 21-day window you will see a message telling you that you missed the 21-day window. Email requests for refunds will not be honored, you must use the automated process. |
