Before contacting us, please read these Frequently Asked Questions:
1. "My dog was found, how do I remove my listing?"
To change your Lost Dog's status to "Safe", use the "Edit Your Dog Listing" link, log in, change the Status to "Safe at Home" and click "Save".
2. "I returned the dog I found to his owner, how do I remove his listing?"
To remove a Found Dog use the "Edit Your Dog Listing" link, log in, and delete the dog's entry.
3. "How do I delete my account?"
To completely remove your account use the "Delete Your Account" link on the "Edit Your Dog Listing" login page.
4. "The registration form is asking me for a password, how do I get a password?"
If you are a new user the password box is for you to create your own password which will be associated with your email address. Returning users can use this box to sign in with their existing password at the same time as registering a new dog.
5. "How do I add an image / reward / phone number to my listing?"
To add an image, reward, or phone number to your listing use the "Edit Your Dog Listing" link, log in, and choose "Upgrade". Follow the instructions from there.
6. "I listed my dog on your site but he is not showing up under the Lost Dogs listings. Why not?"
Either you Registered your dog but did not use the Lost Dog registration form, and his status is therefore set to "Safe at Home", or your listing has been on the site longer than the 14 days allowed for a free listing. To change your dog's status to "Lost" click "Edit Your Dog Listing", log in, change his status to "Lost" and click "Save". To extend the time your dog's listing shows on the site, add a reward to your listing. To add a reward see FAQ #5.
7. "How do I request a refund for upgrades?"
If your dog has been listed with
optional upgrades for over 21 days, and he was not found via Fido Finder, you may request a refund for those
upgrades. You have a 7-day window after the 21 days has passed to request the refund. To request the refund, log
into your account via the "Edit Your Dog Listing" link, view your dog's profile and choose "Upgrades". If you are in the
7-day window you will see a list of your transactions with a link to "request refund." Email requests for refunds
will not be honored, you must use the automated process.